Permanent

European Time Critical Logistics Coordinator

Redditch, UK

£36,000 per annum

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European Time Critical Logistics Coordinator (Based in Redditch)

Hours of work: Monday – Friday (08.30 – 5.00) with some weekend working required on a rota basis

Permanent, full-time position

Salary – Up to £36,000 per annum

Our client, a successful International 3rd Party Logistics organisation are looking for a experienced European Time Critical Logistics Coordinator to join their growing team. The successful candidate will take have experience in EU Transport (Time-Critical preferred) and a passion for exceptional customer service within the transport forwarding industry.

Your duties will include:

  • Managing customer enquiries/orders by phone and email and loading them onto the system
  • Booking and tracking shipments
  • Quoting shipments for EU and UK transport
  • Offering multiple solutions
  • Dealing with line stoppage situations
  • Offering airfreight solutions
  • Sourcing and communicating with suppliers required for transport
  • Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
  • Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
  • Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
  • Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
  • Ensuring jobs are completed on the system and checked prior to invoicing
  • Ensuring paperwork is filed accurately and in a timely manner
  • Managing priorities to achieve desired results and deadlines
  • Liaising with Operations, Accounts and Warehouse
  • Effective escalation of issues relating to customer/System requirements
  • Maintenance of system data and its integrity Issue
  • Managing and monitoring KPIs
  • Ensuring all support tasks are undertaken and completed in a timely and accurate manner

The successful candidate will have the following experience & personal competencies:

  • Must be computer literate including MS Office, email, spreadsheets and databases
  • Good level of numeracy and literacy
  • CPC (an advantage but not essential)
  • Must be able to deal with time sensitive shipments inclusive of potential line stoppages
  • Sound knowledge of the Transport and Freight forwarding industry
  • Account management and development
  • Good communication skills
  • KPI management
  • Experience in a similar environment in required, preferably working with OEMs and tier 1 suppliers
  • Experience in a fast-paced environment is essential
  • European planning experience is essential

The successful candidate must always be in full control and be able to communicate at the highest level, have a can-do attitude and take pride in the job, with transport / logistic experience. This role is working within a team and collaboration is key.

Company benefits including 25 days holiday plus bank holidays with option to purchase up to an additional 5 days

If you’re an experienced European Transport professional, who can be a flexible team player, looking to take the next step in your career then please apply with a copy of your CV. We’d love to hear from you!